Shipping, Exchanges, Returns and Cancellations Policy
Sea of Spa Labs Ltd. (hereinafter: “the Company”) handles its products carefully that they arrive at the customer’s home after they leave the factory. The Company sends its products with unique shipping companies to the customer’s home. The Company will provide its customers with quality, professional and fast service.
Here are the terms of the Company’s policy regarding Deliveries, Exchanges, Returns and Cancellations for purchasers of the company’s products through the company’s website at https://seaofspa.com
Receiving the Order:
After placing an order, the customer will receive an email confirming that the order has been received by the Company. If such a notification has not been received, the customer shall call the Customer service at the number: (+972) 8-679-7800 or by email: [email protected].
All orders are shipped from Israel and may be liable for custom duties and local taxes. Where this is the case, customer will need to pay these costs to release the order. Please note that the Company is unable to advise on the amount that this may be and cannot accept responsibility for these costs.
Order Processing and Delivery:
The time to process the order and prepare it for delivery ranges from one to three business days. The factory’s operating hours are Sunday-Thursday between 08:00 and 16:00, so if the order was received after the operating hours, the order will be processed on the following working day.
In addition, the Company uses external delivery companies and arrive at the customer’s home up to 3 business days from the moment the order is collected by the delivery company. After the order is collected from the factory by the delivery company, a tracking number will be sent in the customer’s e-mail box to follow at any given moment.
At the same time, there may be delays in delivery and/or delivery times due to the distance of certain residential areas, holiday periods, etc.
An order with a purchase amount exceeding 300$ of the Company’s products will entitle the customer to free delivery to the customer’s home.
For the purchase of products under the amount of 300$, the shipping fee will be 20$
Prices and delivery times can change from time to time.
Exchanges and/or Returns:
In order to exchange or return a product purchased on the Company’s website, you can email [email protected].
The order number, product name and the reason for the return must be written in the email.
Upon receipt of the email, one of the Company’s service representatives will contact the customer to complete the procedure.
The Company will verify that the product has the label attached to it, has not been used, is in the original packaging with an attached receipt and subject to all applicable laws.
A customer who purchased a product through the website is obligated to check the product he purchased immediately upon receipt.
Cancellation of a transaction will be possible on the condition that the product has been returned by the customer to the Company, when it is not damaged, has not been used, is in its original packaging, has an attached invoice and subject to applicable laws.
Any refund given by the Company for canceling a transaction will be transferred exclusively to the credit card and/or payment method through which the canceled transaction was made from.
The customer’s right to cancel a transaction does not detract from the Company’s right to claim its damages in the event of a canceled transaction and/or the return of products if the Company proves that their value has decreased which includes a change in the condition of a product while they were in the customer’s possession.
Notwithstanding the above, people with disabilities, senior citizens and new immigrants may cancel a transaction within 4 months from the date of making the transaction, receiving the product or a document summarizing the details of the transaction, whichever is later.
No refund and/or credit for shipping fees will be given.